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Customer & Market Intelligence Research:

Accelerating Performance by Calculating ResultsTM
We are unique in the world of industry analyst firms in that we do not charge technology vendors for analyst access. 
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Customer Intelligence Research Services
However, we do deliver high impact customer intelligence research & advisory services that reduce cycle-time & influence customer management, product strategy and channel development goals.

Our research focuses on how successful companies leverage enabling technologies such as; CRM, BI/Text Analytics, Web Analytics, Marketing Automation, Social Media, Information/Data Management, Governance, Integration & Quality as well as the business processes, performance metrics and best practices that result in measurable results.

Since 2001, clients have relied on our industry insight, expertise and independent research for guidance in assessing various technology and service options. Our results-driven approach ensures that your organization utilizes primary quantitative research and qualitative voice of the customer insights to support strategic and tactical decisions.

Our Clients
Include emerging businesses and billion dollar multi-national enterprises. In "calculating results" we deliver data-driven insights, market analysis, vendor evaluations, and customer intelligence that is designed to support our clients' business decisions.
  • Business leaders turn to us for information on vendors, service providers and best practices that will accelerate their growth.
  • Vendors and service providers value our research-driven thought leadership, independent analysis and business case return on investment assessments.
  • Clients turn to us for market intelligence and consulting services that reduce cycle-time and influence customer management, product strategy, channel development and market adoption strategies.
Market Intelligence Research Value
Each of our research projects are designed to address critical business issues, guide product or go2market strategies or enhance customer analysis and management practices across ALL of your organization's stakeholders--Prospects, Clients, Partners, or Investors.

A key strength is our understanding of the unique challenges companies face in developing credible thought leadership, customer management, market education, sales tool and communication programs that provide tangible return on investment.

For more News, Views & Press Releases, click here!

Hypatia Research Group Announces “Leveraging Social Channels for Customer Service & Support”
17.8% of Executives Cite Greater than 5% Return on Investment

May 15, 2011 – BOSTON, MA – Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled “Leveraging Social Channels for Customer Service & Support“ which details current trends, organizational challenges, and business case justification. Over 526 respondents with direct accountability for selection or use of social analytics software and services were utilized for this primary research.

Hypatia Research Group Announces “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach”
April 30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the Walk’--Industry analyst and market research firm Hypatia Research today announces a new primary research study entitled “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach” detailing current trends, organizational challenges, and business case justification. Featuring the unique Hypatia GalaxyTM evaluations of management consultancies, in which each is assessed by 12 criteria, the report offers readers actionable insight via 55 pages, 3 case study evaluations and 15 tables or figures.

Hypatia Research Announces New Vendor Product Capability MatrixTM Reports from “Leveraging Content to Increase Customer Engagement” Series
March 26, 2012--Independent industry analyst firm Hypatia Research announces a new research series. Providing analysis through primary research, the reports showcase current trends, organizational challenges, best practices, and performance metrics utilized by top performing organizations.

Hypatia Research Publishes New Studies on "Leveraging Content to Increase Customer Engagement"

March 20, 2012--Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies entitled “A Practitioners' Guide to Vendor Strategy & Product Innovations: Best Practices in  Leveraging Content to Increase Customer Engagement", and Hypatia’s trademarked Galaxy class report “Leveraging Content to Increase Customer Engagement: Benchmarks & Vendor Galaxy Evaluation.” Research library at http://store.hypatiaresearch.com.

Verint Earns Dual CRM Magazine "Service Leader" Awards

March 6, 2012 — Verint® Systems Inc. (NASDAQ: VRNT)
Vovici, a Verint Company, Surges to Lead Position in Enterprise Feedback Management Category - Industry Analyst Leslie Ament vice president at Hypatia Research tapped to judge.

New Mint Jutras Report: Is It Time to Purchase a New ERP?
February 28, 2012
Are you contemplating a first time purchase, expansion or replacement of ERP? Don’t treat it as brain surgery and wait until the patient is dying.
MetaCompliance achieves top ranking in independent Global GRC Report by Hypatia Research
Jan 18, 2012--UK Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.

DynaFlow Solutions Positioned Amongst Leading GRC Vendors in 'Hypatia's Galaxy'
Nov 07, 2011--The report "The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking" defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.

Hypatia Research Announces "Enterprise Governance, Risk & Compliance: Software Selection Guide"
Oct 11, 2011--Vendor Drill-Down Provides 16 Evaluation Points to Consider


Hypatia Research Publishes Primary Study: "Enterprise Convergence of Governance, Risk & Compliance"
Aug 03, 2011--Benchmarks & Galaxy Vendor Rankings Reveal 75% of Practitioners Cite Both eGRC and IT GRC as Important

Hypatia Research Publishes "Benchmarking Social Community Investments: Best Practices for ROI"
May 04, 2011--19% of Companies Expect Social Initiatives to Increase Sales

Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011--Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research

Hypatia Research Announces "Operationalizing Voice of the Customer"
Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level


Hypatia Research, LLC Announces Groundbreaking Study "Benchmarking Social Media ROI"

Jan 06, 2011--How Leaders Effectively Measure Business Performance

Hypatia Research, LLC Announces the Story of Hypatia Now a Movie Starring Rachel Weisz
May 25, 2010--"Agora" The Story of Hypatia Makes it to the Big Screen!

Hypatia Releases New Research: "What Healthcare CIOs Need to Know About ARRA & EHR Solutions"
Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers

Hypatia Research: Business Intelligence: Connectivity Options & Evaluation Criteria for SaaSFeb 01, 2009BOSTON, MA - Hypatia Research, LLC released a new study entitled "Business Intelligence: Connectivity Options & Evaluation Criteria" outlining best practices and selection criteria for SaaS-based business intelligence solutions.





Like our namesake Hypatia, we are committed to accelerating performance by calculating resulttm for our clients.

http://www.hypatiaresearch.com/abouthypatia/blogmeister.html

Hypatia Research, LLC,  http://www.HypatiaResearch.com  delivers high impact market intelligence, industry benchmarking, best practice, and vendor selection research for how businesses use technology and service providers to capture, manage, analyze and apply customer intelligence to enhance performance and to accelerate growth.  Coverage areas include: CRM, Business Intelligence, Customer Analytics, Marketing Automation, Database Marketing, and Customer Data Integration and Quality.  Since its inception by co-founder Leslie Ament  in 2001, clients have relied on Hypatia for industry insight, expertise and independent research for guidance in assessing various technology and service options.  Like our namesake, Hypatia, we are committed to Calculating ResultsTM for our clients.

Hypatia of Alexandria (circa. 370-415 AD), invented several scientific devices--the astrolabe, planesphere, and hydroscope (hydrometer). These instruments were used to calculate the distance between planets, the position of visible stars at any time of the year, and the gravity of liquids respectively. Hypatia was the first woman to make substantial contributions to the development of mathematics, astronomy & philosophy.

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www.HypatiaResearch.com

Accelerating Performance by Calculating Results™