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Customer Intelligence Research Team Background


Our team comprises analysts and consultants with over 15 year's experience in various industries, software delivery models, platforms and managed service providers. Our clients include emerging businesses as well as billion dollar enterprises. In "Calculating Results", we deliver insights, analysis and data-driven research that is designed to support our clients' business decisions.

Beginning in 2001, end-user organizations have turned to us for information on vendors, service providers and best practices that will accelerate their growth. Vendors and service providers value our research-driven thought-leadership, independent analysis and business case return on investment assessments. Clients turn to us for research and consulting services that reduce cycle-time and influence customer management, product strategy, channel development and market adoption.

Professional Associations and Certifications:


Predictive Analytics, Data Analysis, Data Analytics, Customer Analytics, Research, Data Management, Certified Data Shaping professional
Certified Data Shaping Professional
Market Research. Market Intelligence, Competitive Intelligence, Voice of the Customer, Customer Insight
Market Research Professionals
Business Intelligence, Web Analytics, Data Mining, Text Analysis, Text Analytics, Text Mining, Data Warehouse, Customer Analytics, Search Engine Optimization, Data Analysis
Business Intelligence Professionals
Customer Relationship Management, CRM, Customer Management, Salesforce Automation, Mobile CRM, Customer Support, Analytical CRM, Operational CRM
Customer Relationship Management Association
Marketing Strategy, Market Research, Competitive Intelligence, Marketing Operations, Marketing Resource Management, Digital Asset Management, Marketing Analytics, Closed-loop Marketing, Marketing Leadership
American Marketing Association
Competitive Intelligence, Market Intelligence, Customer Intelligence, Customer Insight, Voice of the Customer, Market Research
Competitive Intelligence Professionals
Data Warehouse, Customer Data Integration, Data quality, data profiling, data cleansing, data governance, data stewardship, Active Data Warehouse, Real-time analytics, data platform,
The Data Warehouse Institute
Board Member
Consulting, strategy consulting, corporate strategy, global consulting, global strategy, Arthur D. Little Management Consulting, ADL, Arthur D. Little Management Consultants
Alumni Association

Market Intelligence Research + Industry Expertise = Value

Our expertise within these specific industries is only one of the ways in which we provide high value to our clients.

  • Software Solutions & Service Providers
    • Business Intelligence / Analytics / Search 
    • Data Integration / Data Quality
    • Customer Relationship Management / Marketing Automation
    • Collaborative Commerce / Online Retail
    • Enterprise Knowledge / Content Management
  • Professional Services & Consulting Organizations
  • Publishing:  Traditional & Digital Media
    • E-Learning
    • Econtent transformation
    • Academic, Trade & Professional
  • Financial Services & Insurance
  • Healthcare: Providers & Payers
  • Manufacturers: Industrial, Process & Consumer Electronics
  • Retail
    • Consumer Healthcare
    • Consumer Goods
    • Personal Care Services
    • Multi-channel
  • Not-for-Profit Organizations
    • Medical Association
    • Hospital & Research Centers

Hypatia Research, LLC,  http://www.HypatiaResearch.com  delivers high impact market intelligence, industry benchmarking, best practice, and vendor selection research for how businesses use technology and service providers to capture, manage, analyze and apply customer intelligence to enhance performance and to accelerate growth.  Coverage areas include: CRM, Business Intelligence, Customer Analytics, Marketing Automation, Database Marketing, and Customer Data Integration and Quality.  Since its inception by co-founder Leslie Ament  in 2001, clients have relied on Hypatia for industry insight, expertise and independent research for guidance in assessing various technology and service options.  Like our namesake, Hypatia, we are committed to Calculating ResultsTM for our clients.

Hypatia of Alexandria (circa. 370-415 AD), invented several scientific devices--the astrolabe, planesphere, and hydroscope (hydrometer). These instruments were used to calculate the distance between planets, the position of visible stars at any time of the year, and the gravity of liquids respectively. Hypatia was the first woman to make substantial contributions to the development of mathematics, astronomy & philosophy.

                                                          c.2001 Hypatia Research, LLC. All Rights Reserved.                                                T: 781-862-5106 ♦ F: 781-861-9142 ♦ E: research@hypatiaresearch.com
 Lexington, MA 02421
www.HypatiaResearch.com

Accelerating Performance by Calculating Results™