Hypatia Research

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• Primary Research Available:  Leveraging Content to Increase Customer Engagement: Best Practices & Galaxy Vendor Evaluations

• Lisa Lincoln Joins Team Hypatia
  

• Veteran Industry Analysts at Hypatia Research and Mint Jutras Join Forces: Strategic Alliance Expands Research Coverage on Front to Back-office Software Technologies

• Customer Analytics, Decision Management & Customer Journey Maps Oh My!

• What Do Large (>$2b) Enterprises Really Want?

• NEW Case Study: Social Community Investment and ROI Often a Negotiation--A Balance between Performance & Profits!

• VOC Case Study: Psion Mobile Computing Devices

• NEW Case Study: Pinpoint Cause & Effect via Multichannel Voice of Customer Techniques!

• Hypatia Chairs Customer & Marketing Analytics Conference

• Announcing New Survey: New Research: Leveraging Content to Increase Customer Engagement!

• Operationalizing Social Initiatives: The Why, How, What, When & Where?

• Upcoming Research! Best Practices & Hypatia's Drill-Down for Practioners of Governance, Risk & Compliance

• Latest Research: Social Investments & ROI: Best Practices & Vendor Selection Guide

• Its All About the Customer...Really?

• Enterprise 2.0 Conference Assessments

• Hypatia Research Announces Hypatia Go2MarketTM Service

• The Democratization of Analytics: Are We There Yet?

• IBM Business Analytics Conference: Insights & Assessments

• Social Investments & ROI: Best Practices & Vendor Selection Guide Publishes!

• New Research: Niche Chocolatier Succeeds with Social
• New Research: Announcing "Benchmarking Social Community Investment & ROI: Best Practices & Vendor Selection Guide
• Upcoming Conference: Hypatia Presenting VOC Research at CRM Evolution 2011
  

• Hypatia Launches G2M Corporate License for Enterprise Access to Market Intelligence Research
• Upcoming Research: Information Governance, Risk & Compliance Options
• Webinar: Operationalizing VOC Processes
  

• Teradata Acquires Aprimo
• Deloitte Snatches Irish Bargain
• Voice of the Customer Benchmark Release: Executive Summary & TOC
  
• Upcoming Research: Information Governance, Risk & Compliance Options

• Is Your Organization Suffering from "Analysis Paralysis"?
• Marketing Analytics Conference Huge Success: See You in 2011
• 2011-2012 Customer Intelligence Research Agenda

• Movietickets.com Case Study: How to Lose Customers & Revenues via Poor Customer Support
• POV: IBM's Business Analytics Optimization Strategy
• Announcing Hypatia's Galaxy Vendor Rankings for VOC
  

July / August 2010:

• Hypatia Honored to Advise on 2010 CRM Market Leader Awards: CRM Magazine

• NEW RESEARCH AVAILABLE: Operationalizing Voice of the Customer: Benchmarks, Maturity Models & Best Practices

• UPCOMING CONFERENCE IN NOVEMBER: Marketing Analytics: Acquire the Knowledge to Control Performance.  Speakers include:

• Jonathan Copulsky, CMO of Deloitte
• John E. Young, SVP, Strategic & Analytic Consulting Group, Epsilon
• Jean-Paul Isson, Vice President, Global BI & Predictive Analytics, Monster Worldwide
• Dr. Steve Gallant Director of Data Mining Services for KXEN
• Amit Boob, Practice Leader, Analytics Advisory Services, Wipro Technologies
• Leslie Ament, Research Vice President, Hypatia
• Hannah Smalltree, Editorial Director of SearchAnalytics, SearchCRM and SearchDataManagement

June 2010:

• Hypatia Tapped as Industry Analyst Advisor for Marketing Analytics Conference
• Jeff Baker Joins Team Hypatia as VP Business Development
• Nominations Being Accepted for Success Strategies in Information Management & Business Analytics

 [request an entry form at research@HypatiaResearch.com]

May 2010:

• Story of Hypatia Now a Movie Starring Rachel Weisz
• Tekrati Cites Hypatia Research, LLC as Business Intelligence & Analytics Influencer to Watch!
• Nomination Forms Available: Send a request to research@hypatiaresearch.com
  

April 2010:

• An Executive's Guide to Customer Data Analytics
1. Exploiting the value of customer data with analytics
   
2. Improve customer data analytics: Tips for using metrics, technologies
3. Expert advice for developing a customer data analytics program
4. Customer data analytics best practices from top performers

February/March 2010:

• Healthcare Study: "Business Intelligence in Healthcare Industries: Assessment of Technologies, Solutions & Services"
• Supply Chain Study--"Collaborative Planning, Forecasting & Replenishment (CPFR) As a Service: Building the Business Case for Investment"
  
• Firms Evaluated incude:
  
• Management Consulting Firms: Accenture, BearingPoint, Cap Gemini, Deloitte, EDS, Hitachi Consulting, IBM, and Infosys
• SCM Boutique Consulting Firms: Planet Award Consulting, PRTM
• Managed Services Providers: Agentrics/GNX, GXS, Inovis, JDA/I2, Prescient, R.R.Donnelly/Banta, and Sterling Commerce.  

January 2010:

• Hypatia Research, LLC is pleased to announce our latest alliances with publication partners Medical Economics, Formulary and Managed Healthcare Executive

• New Report: "What Healthcare CIOs Need to Know About the American Recovery & Reinvestment Act & Electronic Health Records: Technology & Government Funding"

December 2009:

• Forrester Research: Now Keeping up with boutique industry analyst firms?

• Customer Intelligence Research: Select Companies that Invest in Decision Science & Customer Analysis Services

• Upcoming Webinar: January 2009: "The Value of Integrating Online & Offline Data"

November 2009:

• Congratulations to the 2009 BI Vision Award Winners!
  

• Case Study: "Car Toys: Using BI to Optimize a Supply Chain of Over 100,000 SKU's"

• Case Study: "Welch's: Keeping Tabs on Order Size & Patterns with Business Intelligence"

October 2009:

• Article: "Hypatia's Top 3 Rules for Development of Customer Interaction Strategies"

• Case Study: "GMAC Insurance: Re-Engaging the Departed Customer"

• Upcoming Webinar: January 2009: "The Value of Integrating Online & Offline Data"

August/September:

• New Report: "What Healthcare CIOs Need to Know About the American Recovery & Reinvestment Act & Electronic Health Records: Technology & Government Funding"
  

• Upcoming Report: "Tips For Using Analytical Tools to Take Action on Customer Data"

• Upcoming Case Study: "Car Toys: Using BI to Optimize a Supply Chain of Over 100,000 SKU's"
  

June 2009:

• Join us on Tuesday July 21 at 2PM EST/11AM PDT for a webinar preview: "EFM to Customer Insight: Maturity Models & Best Practices."  To reserve a space, email: research@HypatiaResearch.com

• New Report: "Cracking the Code: Capture, Analysis & Utilization of Customer Information"
  

April / May 2009:

• Coming in June 2009: "Cracking the Code: Capture, Analysis & Utilization of Customer Information"
  

• Upcoming in July 2009: "What the CIO Needs to Know About Upcoming Healthcare Reform Incentives, but Was Afraid to Ask!"

• Publishing in July 2009: EFM to Customer Insight: Maturity Models & Best Practices
  

March 2009:

• New Research Study Underway! "EFM: Converting Customer Information into Actionable Insight"

• New Research: Hard Times in Healthcare--Challenges for Payers and Providers

• Note: All content excerpted from Business Intelligence in the Healthcare Industry: Assessment of Technologies, Solutions & Services, by Sue Hildreth & Leslie Ament. c.2009 HypatiaResearch, LLC.

• Two Converging Trends for Software as a Service: Business Intelligence:

  Note: All content excerpted from Connectivity Options & Evaluation Criteria for Business Intelligence Software as a Service by Howard Baldwin & Leslie Ament. c.2009 Hypatia Research, LLC.

   

• Louis Olds Joins Team Hypatia
  

• New Research! Connectivity Options and Selection Criteria for Software as a Service Business Intelligence 
• Case Study: Car Toys
• Case Study: McKesson Pharmaceuticals
  

December/January 2009:

• New Research for 2009: Business Intelligence Technologies,Tools & Services in the Healthcare Industries

• Hypatia Research to present at Marketing Analytics Conference

• Vendors profiled in CPFR as a Service Selection Guide:

• Management Consulting Firms: Accenture, BearingPoint, Cap Gemini, Deloitte, EDS,
  Hitachi Consulting, IBM, Infosys, Satyam
• SCM Boutique Consulting Firms: Archstone Consulting, Planet Award Consulting, PRTM
• Managed Services Providers: Agentrics/GNX, GXS, Inovis, JDA/I2, Prescient, R.R.Donnelly/Banta, Sterling Commerce.  

• New Research: Collaborative Planning, Forecasting & Replenishment as a Service
• Decision Science & Customer Analysis on MyCustomer.com

• New Research: Decision Science & Customer Analysis: Competitive Advantage or Necessary to Compete?
• Hypatia Research to present on Marketing Analytics!
  
• Perhaps Carly Was Right? HP Acquires EDS
• Greg Belkin Joins Team Hypatia
  

• Presentation at CRMA 2008 National Conference: Tangible ROI?: Establish a Successful Customer Intelligence Ecosystem
• AT&T Mobility: Analytical Solutions Increase Retention, Billing Accuracy & Revenue Assurance for Cutomers
  
• Highlights from the "Return2Customer" Conference
  

• Customer Intelligence: Competitive Advantage, or Necessary to Compete?
  
• Tangible ROI?  Establish a Sucessfull Customer Intelligence Ecosystem!
• Intelligent Interactions Improve Customers' Experience
• Sonia Lelii Joins Team Hypatia

June 2008:       

• Leveraging the Value of Customer Data: Presentation
• Re-Engaging the Departed Customer:Business Valuation Report
• Howard Baldwin Joins Team Hypatia!

May 2008:    

• BellSouth Improves Revenue Recovery & Billing Accuracy Using Customer Analytics
• Call for Customer Success Stories: Customer Interaction Management Research
• Sue Hildreth Joins Team Hypatia!

• MarketTools Acquires CustomerSat
• Leslie Ament to present: "Establishing a Successful Customer Intelligence Eco-System" at CRMA National Conference: Teradata, Dun & Bradstreet, Experian, Salesforce.com and Genesys Labs Participating
• Hypatia Research LLC Announces 2008 Research Agenda

Upcoming Market Intelligence Research!

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